Efficiency and Flexibility in Order Management

Order management

Executive Summary

The ordering process does not end when the customer clicks through the checkout process on your e-commerce site. The ordering process is really just beginning. Now comes the logistics involved in co-ordinating between departments and divisions within your own company, as well as external vendors, to fulfill the order and ensure that your customer is satisfied.

Topics

  • Streamlining the Order Process
  • The Introduction of Workflow
  • Improving the Process through Real-Time Insights
    • Obtain Precise Metrics
    • Identify Bottlenecks
    • Reflectively Streamline the Process
  • Scalability

Some of the things you will learn:

  • How vitally important it is to have workflow capability in your order management suite. It allows us to identify bottlenecks and reflectively streamline our order process. It also allows us to issue real-time alerts if any deadlines are in jeopardy.
  • Deal with a larger variety of processing flows, and flows of greater complexity, in an easy and timely manner from the same software base. A picture says a 1000 words - visualization helps us understand the process flow, spot flaws and other areas for improvement.
  • Increase transparency and introduce improvements in efficiency. This includes stronger checks and balances, and improved notifications of situations that require attention.